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Technical Support and Suggestions / Help me PSDH-Wan, you are my friendlier hope...
« on: September 23, 2019, 05:59:50 pm »
Hello
As any (or none) of you may have noticed it has been several weeks since my last log in [oh my god, has there been any purge?... T_T ]
I did not lose interest in the game, I tried to log in one day as usual and get kickfaced by a login error out of nowhere. I thought of a lot of things, wrong password, hackers and stuff, but the fact is that it still won't accept my password and so I started the beautiful process of changing it via arenanet. And this is where my patience run out. I wasn't receiving any email, especially authentication ones, from them, so I gave up on the matter for a time, but now the need of some tyria and old psdh stuff is rising, so I tried again sending a couple of tickets to Anet.
They answered quite quickly this time, inviting me to change the email of the account (thing that only they can do as much as i was able to understand on the wesite)
So it seems a bit of a cursed circle to me. but maybe I am missing something
My question here is: is there anyone who has already been through this process and that can trow me a life jacket? My anxiety is taking over. Is this even the right place to post this kind of topic? aaaaargh
As any (or none) of you may have noticed it has been several weeks since my last log in [oh my god, has there been any purge?... T_T ]
I did not lose interest in the game, I tried to log in one day as usual and get kickfaced by a login error out of nowhere. I thought of a lot of things, wrong password, hackers and stuff, but the fact is that it still won't accept my password and so I started the beautiful process of changing it via arenanet. And this is where my patience run out. I wasn't receiving any email, especially authentication ones, from them, so I gave up on the matter for a time, but now the need of some tyria and old psdh stuff is rising, so I tried again sending a couple of tickets to Anet.
They answered quite quickly this time, inviting me to change the email of the account (thing that only they can do as much as i was able to understand on the wesite)
So it seems a bit of a cursed circle to me. but maybe I am missing something
My question here is: is there anyone who has already been through this process and that can trow me a life jacket? My anxiety is taking over. Is this even the right place to post this kind of topic? aaaaargh